BEFORE YOU RESERVE

Clear expectations.

Preorders, not immediate shipping.

Every published release displays its price, downpayment rule, supplier cutoff and estimated arrival. Arrival dates can change. On-time receipt submissions stay on hold during admin review.

Payment verification

The store uses manual QR payments. Receipt upload is not proof that credited funds have been verified. An authorized admin must confirm payment before the acknowledgment email is queued. Downpayment and remaining balance are shown separately.

Cancellation & refund review

Requests are reviewed by admin. Utoys/supplier cancellations or inability to supply receive a full refund of verified payments. There is no automatic downpayment forfeiture. Detailed approved store terms appear below before ordering opens.

Store terms

## Preorders and availability Items are preorders and are not ready for immediate dispatch. Each listing shows its full PHP price, required downpayment, opening time, cutoff and estimated arrival. Supplier allocations are limited. Arrival estimates may change; the store will provide updates in the customer account or through the support contact. ## Reservation and QR payment An order must use a verified customer email and a delivery contact. Required downpayments are set per product, either as a percentage of its discounted price or a fixed PHP amount. One voucher may apply per order, subject to its validity and usage limits. Customers must review the final order amount and merchant payee before transferring funds. Submit the downpayment receipt within the deadline shown on the order (normally 24 hours). An on-time submitted receipt keeps the order on hold during review. Uploading a receipt does not confirm credited funds. Authorized staff verify the transaction before recording payment and issuing the payment acknowledgment. If evidence is rejected, use the updated deadline shown in the account to submit corrected proof. ## Arrival, balance and delivery The remaining balance is requested after the ordered units arrive. The normal balance deadline is seven days from the arrival/balance request; the order page shows the applicable deadline. Shipping is quoted separately and included in the final balance before dispatch. LBC, Lalamove and J&T Express are subject to service coverage. Courier delivery only; store pickup is not currently offered. Full verified payment and arrival confirmation are required before dispatch. ## Cancellation and refunds Customers may request cancellation/refund review through their account or the store support contact. Decisions are reviewed by staff and recorded with a reason. There is no automatic deposit forfeiture. If Utoys or the supplier cancels or cannot supply the order, verified payments are refunded in full. A refund is only marked completed after the owner verifies the external refund transfer; requesting a refund does not itself transfer money. ## Customer information Account details, delivery contacts, addresses and payment evidence are used to manage orders, verify payments, arrange fulfillment and provide updates. Payment receipts are private to the customer and authorized store staff. Authentication, hosting/storage and transactional email providers process the information needed to operate these services. Do not upload passwords, PINs or unrelated financial information with a receipt. Contact the store through its approved support email for order or personal-information questions.

Support: utoys.cs.shop@gmail.com